Licensed, insured, and standing behind every install
Anyone can say they are insured. This page says what we carry, what it protects you from, and what you should be asking any carpet contractor in Ottawa before you let them start. Serving Kanata since 2010, Kanata Carpet Pros puts all of it in writing before the first roll is cut.
The four things that actually protect you
Trade credentials are only worth what they cover. Here is each one and the specific risk it removes from your side of the job.
Licensed local contractor
We operate as a licensed contractor carrying commercial general liability insurance. Your home and belongings are covered from the moment the van is in the driveway to the final walk-through.
Active WSIB clearance
Our crew is covered by the Workplace Safety and Insurance Board. That matters to you because without it, an injury on your property becomes your exposure as the homeowner. A current clearance certificate is available on request.
Fixed price, in writing, first
Every job is priced in writing before any work begins. The number you approve is the number you pay — no day-of adjustments for sub-floor, underpad, or removal.
Written workmanship warranty
Our installs carry a written workmanship warranty on top of the carpet's manufacturer warranty. If a seam lifts or the stretch loosens because of how we installed it, we come back and correct it.
The paperwork gaps that cost people money
Almost every bad carpet story in Ottawa traces back to one of these, and every one of them is visible before the work starts if you know to look.
A verbal price and a written invoice
A number agreed at the door is not a quote. Without a written scope, the argument about whether removal, underpad or the stairs were included happens after the work is done and you have no leverage left. Get the scope on paper even if the price is fair.
Insurance that exists but does not cover this
"Insured" sometimes means an auto policy or a personal liability policy that excludes work performed for payment. Ask for a certificate of insurance naming the business, and check the coverage type rather than the word.
No WSIB, and the risk lands on your house
If an uncovered worker is hurt on your property, the claim has to come from somewhere, and homeowner policies are not written to absorb it. A clearance certificate takes a minute to request and removes the whole question.
A large deposit before anything is ordered
A modest deposit to reserve materials and a date is normal. Half the job up front, in cash, before a measure, is not. We take 20% to book, and the balance only after you have walked the finished floor.
What to ask any Ottawa carpet contractor
Print this or read it down the phone. A contractor worth hiring will answer all six without hesitating, and the ones who cannot are telling you something useful.
- Can I see a certificate of liability insurance?
- Is your WSIB clearance current?
- Is removal and disposal included in this price?
- What density is the underpad you've quoted?
- What happens if the sub-floor needs work?
- What does your workmanship warranty cover, in writing?
Our own answer to all six: a fixed written price before we start, a fully insured and WSIB-covered crew on the day, and a workmanship warranty after we leave. If something isn't right because of how we installed it, we come back — no arguments, no invoice.
Licensing and guarantee questions
Is Kanata Carpet Pros licensed and insured?
Yes — a licensed local carpet contractor carrying commercial general liability insurance, with active WSIB coverage for our installers. Proof of both is available on request before your job is scheduled, and we would rather you asked than assumed.
What exactly does your workmanship warranty cover?
The quality of our installation: seams, stretching, tucking and finishing. If a defect traces back to how we did the work, we return and correct it at no charge. It sits alongside, not instead of, the manufacturer's warranty on the carpet fibre itself.
Will I get the price in writing before work starts?
Always. After the free in-home measure you receive a written fixed-price quote covering carpet, underpad, removal, disposal and labour. You approve it before we schedule the install, and that figure is locked from that point on.
Can I get a WSIB clearance certificate for my file?
Yes. Residential and commercial clients alike can have a current clearance certificate sent over, and property managers usually want one before we badge into a building. Ask and it goes out the same day.
What happens if something in my home is damaged during the job?
It goes through our liability insurance rather than through an argument. Tell us on the day, we document it, and it gets repaired or replaced. That is the entire reason the coverage exists, and it is why hiring an uninsured crew is a false economy.
Want the paperwork before the price?
Ask for the insurance certificate and the WSIB clearance when you call. We'll send both before we book a measure.