1. Who We Are

Kanata Carpet Pros (https://kanatacarpetpros.ca) is a carpet installation and repair company operating in Kanata, Ottawa, Ontario, Canada. This policy explains how we collect, use, and protect your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Questions? Contact us at hello@kanatacarpetpros.ca or (343) 321-9925.

2. Information We Collect

We collect only what is needed to respond to your inquiry and complete your service:

Name
Email address
Phone number
Service address (for in-home measurements and installations)
Details about your project (room sizes, carpet preferences, notes)

We do not collect payment card details directly — payments are processed through secure third-party processors.

3. How We Use Your Information

To respond to your quote requests and schedule appointments
To send transactional emails (quote confirmations, appointment reminders)
To complete your carpet installation or repair
To follow up after your service, if needed

We do not send marketing emails without your explicit consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share it only with:

Resend — our email delivery provider, used solely to deliver quote confirmations and service communications.
Service partners (e.g., carpet mill representatives) only when directly required to fulfill your order, and only the minimum information necessary.

We may disclose information if required by law or to protect the rights and safety of our customers or employees.

5. Data Retention

We retain your information for as long as needed to fulfill the service and meet our legal obligations under Ontario business law (generally 7 years for financial records). You may request deletion of your record at any time for information not subject to a legal hold.

6. Your Rights

Under PIPEDA, you have the right to:

Access the personal information we hold about you
Correct inaccurate information
Withdraw consent for non-essential communications
Request deletion of your data (subject to legal retention requirements)

To exercise any of these rights, email us at hello@kanatacarpetpros.ca with your name and request. We will respond within 30 days.

7. Cookies & Analytics

Our website may use essential cookies required for form submissions. We do not currently use third-party analytics or advertising cookies. If this changes, this policy will be updated.

8. Security

We use industry-standard security practices to protect your data, including HTTPS encryption for all data in transit. Access to customer records is limited to employees who need it to perform their job.

9. Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of our website after a policy update constitutes acceptance of the revised terms.

10. Contact

Privacy inquiries: hello@kanatacarpetpros.ca
Phone: (343) 321-9925
Address: Kanata, Ottawa, Ontario, Canada

Privacy Policy